Project Description

Resetting your password from your mobile device

If you have forgotten your password, or if you want to change it periodically for security reasons, you can do this easily from within the mobile app on iOS or Android.

This article is also available from within the mobile app by clicking the Okappy icon > More and then scrolling down to Help / Support.

Read on for our step by step guide on resetting your password from your mobile device.

Forgotten password

If you’ve forgotten your password, you can reset it from the login page on the mobile app by clicking the forgotten password link.

  • Open the Okappy app
  • click the green Existing user button, and then
  • click the forgotten Forgotten your password link?

Mobile app forgotten password

Enter your email if it is not already shown and then click Reset password

Mobile app reset password

An email will be sent to your address with a link to reset your password.

If you haven’t received it, please check your spam or junk folders.

Reset password email

Click on the Reset password button within the email

This will take you to your reset password page with your email already filled in.

Reset password page

  • Enter your new password and then confirm it, before
  • clicking the Reset button

You will then get redirected to our login page where you can login to the web with your email and new password or open the app and login with your email and new password.

If you have already used the app on another device, then you might need to reset your device first. To do this follow the steps above but click the Reset app link instead.

Resetting your password when logged in

If you are already logged in to the Okappy app and want to change your password.  You can do this by

  • clicking the Okappy icon towards the top left of the screen.
  • Scrolling down to Login details.
  • Change your password, and
  • click Update login details

Check out this step-by-step guide for more information.