Resetting the Okappy mobile application
If you want to reset your device, you can do it from within the app or from the login page. Read on for step by step instructions on resetting the app
Resetting the app from the login screen
If you are not logged into the app, you can reset it from the login page on the mobile app by clicking the Forgotten your password link.
Click Reset app.
An alert will be shown asking you to confirm that it is ok to reset the app.
Click Reset to reset the app. This will clear all data from within the app and unlink the device from any existing accounts. You can then login again to download the correct data and set up the device.
Alternatively, click Cancel to go back to the login screen without resetting.
Resetting the app when logged in
If you are already logged in to the Okappy app and want to reset it. You can do this by clicking the Okappy icon towards the top left of the screen and then scrolling down and clicking More.
Scroll down and click Reset app.
The following warning will be shown.
Click Reset to reset the app. This will clear all data from within the app and unlink the device from any existing accounts. You can then login again to download the correct data and set up the device.
Alternatively, click Cancel to go back to the login screen without resetting.