FAQ2016-04-30T05:26:12+00:00

Frequently Asked Questions

Easily send jobs sheets to multiple email addresses2017-11-03T10:19:06+00:00

A quick tip if you often want to send job sheets to multiple email addresses is to save the addresses in a note for that customer. Then it is easy to copy and paste the address the next time you send a job sheet.

Run a jobs report for a particular customer2017-07-14T17:57:51+00:00

In the Reports tab, under the Jobs section of the sidebar on the left:

  1. Click on 'Jobs for customer'.
  2. Select the time range you want the report to cover (From/ To).
  3. Select the customer you want to run the report for.
  4. Click on 'Generate report'.

Once the report has run, you can either export the data to Excel or email the report to yourself or to your customer.  In case you'd like to look at a particular job, you also have the option to view or edit the job straight away by clicking on View | Edit next to the job ID.

Change page layout on job dashboard2017-07-14T17:57:14+00:00

You can easily customise the layout of your Job Dashboard and focus only on the information that matter to you.

Click on the settings icon (  ) next to the Add job button, then choose Change page layout.  Select which column(s) you want to show or hide on the page or create additional columns specific to your business.  Any changes you apply will affect all your users.

 

Complete jobs from the desktop app2017-07-14T17:43:30+00:00

If, for whatever reason, your engineer can't update the job from the mobile app, you can always update it from the desktop.

Simply click on the job ID and change the status to 'Work done'.

A modal will pop up with the work done sheet, you can then fill in the details for your engineer.  Once finished click on 'Update work done'.

The work done details are updated.  You can now change the job status from 'Work done' to 'Completed'.

 

 

Run a report on the invoices raised to see if payment has been received2017-07-14T17:30:41+00:00

A quick way to see if your invoices raised are paid or unpaid is to run a report of Invoices raised within a time range and see which ones are marked as payment 'Received'.

Go to Reports, click on Invoices raised.  Select on the date to run it from, then click on Generate Report.

The report will show the list of invoices raised within the time range you set.  At a glance, you'll be able to see if a payment was received or not for each invoice.

The payment will either be 'Marked as received' (where user manually clicks on the 'Received' button in their Invoices dashboard) or 'Received via Okappy' (customers pay by clicking the green 'PAY INOVICE' button via Sage Pay).

Quickly flicking between Open and Archived jobs2017-04-06T16:22:32+00:00

As you use Okappy more and more, the list of completed and archived jobs gets bigger and bigger every day. If you frequently go back and forth between the dashboard and the list of archived jobs, things might start slowing down a bit as the system needs to load thousands of jobs on the page, including their related info and attachments (videos, images, ...) every time you click on 'Archived jobs'.

If you often need to access the 'Archived jobs' filter, a quick and useful workaround is opening that link onto a new tab (right click + 'Open in new tab', see image below) and leave it open in the background. This way, since the page has loaded all the archived jobs already, you can just switch tab and quickly filter through the list with immediate results.

Viewing work done with one click2017-04-06T16:18:16+00:00

In the Jobs dashboard, once a job is completed, there's a quick way to view the details of the work done by your engineer. Click on the green tick icon under the 'Completed' column and a modal containing the details of the work done will pop up, allowing for a quick browse.

Copying and pasting with keyboard shortcuts2017-04-06T16:06:30+00:00

The quickest way to copy and paste text is by using keyboard shortcuts.
On regular actions like copying and pasting they can save you hours every month.

Start by highlighting the text you want to copy, then:

Windows users:
Press Ctrl + C (copy) then Ctrl + V (paste).

Mac users:
Press cmd + C (copy) and cmd + V (paste)

Think of all the times you right-click to select 'Copy', move the cursor and then right-click again to select 'Paste' or, even longer, if you select Copy and Paste from the Edit menu at the top of your software...so much time wasted in the long run.
Because of their immediacy, keyboard shortcuts are the way to go.

Copying a job2017-04-06T16:02:38+00:00

When you need to create a new job with the same information as an already existing one, click on the 3-dots icon ( ... ) next to the job ID of the job you'd like to copy and select Copy job from the pop up menu. It will create a brand new job with the same info like customer details, site address etc.  You also have the option to copy across any attachments from the existing job.

Raising multiple invoices2017-04-06T14:33:37+00:00

You can raise multiple invoices against a job. Simply click on the three dots next to the job ID (...), then click Raise invoice.

If you've already raised an invoice previously, an alert message will appear saying 'An Invoice for the job has already been raised.  See Invoice.'  It's just a reminder, you can carry on and raise more invoices as required.

Use our login page as a bookmark to quickly log into Okappy2017-03-17T12:19:38+00:00

A quick way to log into Okappy is to bookmark our login page, save the bookmark on your browser's toolbar for quick access and allow the browser to store your login credentials (you're usually prompted to do so). Next time you need to login all you'll have to do is clicking once on your bookmark and voilá, you're in. Time saved = ~5 secs, not bad if you think how many times you login throughout the year 🙂

Search everything with our global search2017-03-01T17:04:08+00:00

Enter at least three characters from any address, description or ID related to your Jobs, Invoices and Connections and the system will instantly display the findings in a pop-up box (image 2). 

From here, click on any of the search results to view or edit its details.

Raising draft invoices2017-03-01T17:01:36+00:00

Still waiting for information to be added to your invoice?

Don't worry, you can always raise an invoice as a draft and continue to edit it. Once you've filled in all the required details and are happy with it, you can then submit the invoice.

What does an okapi look like?2017-03-01T16:59:42+00:00

Here it is!  

It's a giraffid artiodactyl mammal native to the northeast of the Democratic Republic of the Congo in Central Africa.  Although the okapi bears striped markings reminiscent of zebras, it is most closely related to the giraffe (Wikipedia).

The Okappy name is inspired by this cute creature.

Working for a company can often be stressful, having to chase people around, monitor their performance and being snowed under with paperwork. Your working life should be easier, more effective and fun.  Inspired by the freedom of  okapis roaming around the forests of the Congo, we'd like to give some of that freedom back to you with our Okappy 🙂

Automatically transfer job info into invoices2017-03-01T16:57:25+00:00

We can help you to amend the settings to bring in job information like reference, work done, description, address etc. automatically into the invoice when you click on Raise invoice.  This will save you from typing or copying and pasting information from one place to the other.

A quick way to view today's jobs2017-03-01T16:53:35+00:00

From the job dashboard, simply click on all open jobs  and then select Jobs for today.  

From this popup menu you can also quickly see your outstanding jobs, archived jobs, jobs created today and much more.

Viewing archived jobs2017-03-01T16:52:29+00:00

From the Jobs dashboard, click on all open jobs, then Archived jobs  and you can immediately see all the jobs that have been completed and archived. Click on the job ID or the three orange dots ( ... ) to view job details or raise an invoice for that job (or a second invoice if one had previously been raised).

Customising the layout of your dashboard2017-03-01T13:52:57+00:00

You can easily customise the layout of your Jobs dashboard and focus only on the information that matters to you.

Click on the settings icon (the cog) next to the Add Job button, then choose Change page layout. Select which column(s) you want to show or hide on the page or create additional columns specific to your business.  Any changes you apply will affect all your users.

Viewing the full list of options related to a job2017-03-01T13:44:06+00:00

A quick way to view a list of options related to a job is by clicking the 3-dots icon ( ... ) next to the Job ID.  The pop-up menu lists a series of tasks related to that specific job.  

It's a quick and simple way, with just two clicks, to perform a task like Preview job sheet or Email job sheet, right from the dashboard, rather than going into the job's info page and look for the icon to click on there.

Can I add a new customer within the ‘Add job’ pop up without having to add an email address?2016-05-04T18:17:07+00:00

We use the email as a unique identifier within the system so we can’t remove it. We would suggest to add an email address using the current date, i.e., 020916@hotmail.com.

Can I login to the same Okappy account on iPhone and iPad at the same time?2016-05-04T18:09:42+00:00

Yes, you can have multiple devices per user. Just use the same login details each time. If the device is not already registered, the system will automatically add it for that user.

How can I delete an invoice?2016-05-04T18:00:44+00:00

In the jobs’ dashboard, next to the Job ID, there’s an icon with 3 orange dots. Click on it and a pop up box will appear with a ‘Delete invoice’ link (the bottom one).

How can I delete a job?2016-05-04T17:55:46+00:00

In the Jobs' dashboard, next to the Job ID, there's an icon with 3 orange dots. Click on it and a pop up box will appear with a 'Delete job' link (the second from the top).

How can I add a customer without notifying them via email?2016-05-04T17:49:51+00:00

Simply un-tick the box “Advise customer that an account has been set up for them” at the bottom of the 'Add customer' modal.
The customer won’t get a notification then.

I like it, can i use Okappy for my own employees?2016-05-04T17:44:02+00:00

If you would like to start using Okappy to manage your own employees or subcontractors, get in touch now to find out about our value-based pricing model.

What devices can I use with Okappy?2016-05-04T17:35:31+00:00

Okappy is available on all devices from your old Nokia Brick to the latest iPhone 6+. You can access Okappy via your computer, tablet or mobile. We have a dedicated app for iPhone and iPad which you can download from the App Store and an Android app available on Google Play.

Is there a charge for using Okappy?2016-05-04T17:34:10+00:00

There is no charge to view jobs done by your subcontractors, generate reports or view and export your invoices.
If you would like to use Okappy to add jobs for your own employees or subcontractors, view our pricing page.

I’ve received a connection request, what does this mean?2016-05-04T17:26:08+00:00

Okappy is a network which helps you manage your jobs, not just internally but with your own customers and subcontractors.

Accepting a connection request from your subcontractor will enable you to see the status of the jobs done for you as they are updated. You can also generate reports and view your invoices.

I only have two employees, is Okappy right for me?2016-05-04T17:20:22+00:00

At this stage we’re concentrating on companies with 6+ employees now or in the near future. This is to ensure we can offer unrivalled customer service and work with those companies that are in a position to get the most from our platform.

If you have a smaller workforce, you can still receive invitations from your customers and update their jobs using Okappy but we do not have the facilities to offer accounts to you. However, keep in touch, we’re happy to point you in the right direction for alternative solutions.

How much does Okappy cost?2016-05-04T17:19:44+00:00

As we’re growing, we’re concentrating on the top businesses, those with a desire to improve their business and implement the latest technology.

Consequently, we don’t offer a standard pricing that may or may not work for you. We sit down with you, go through the business case and work out a fixed monthly subscriptions which fits in with your business.