I have received a connection invite. What now?

Okappy’s market network is transforming how the best companies are working together and managing their work.

By connecting on Okappy, you can receive work from your customers and assign work to your own employees or subcontractors. Then share the status of the work as its updated by the engineer out in the field. Meaning no more duplication, less errors and ultimately more capacity to grow.

So you’ve received an invitation from one of your connections. What next? Read on to find out how to accept the invite and start benefiting from the Okappy network.

If your customer or subcontractors has invited you to join them on Okappy, you’ll receive an email invite.

email example invite

Note: If you haven’t received an invite or if it is not displaying correctly, please check the following

  • That your connection has used the correct email
  • The invite is not in your spam or junk folder
  • You can receive emails, i.e., your inbox is not full
  • That you or your email provider doesn’t have any blacklist. If so, please add the domain okappy.com to your whitelist

Click the Accept invitation button in the email.

The following page will be opened in your browser

Desktop setup account

  • Your email will be populated in the username field
  • Enter a password in the Password field and then confirm the password
  • If the two passwords match, then click Set up account

Desktop welcome screen

Congratulations, your account is set up.

You can now also download the Okappy app from the Apple App Store or Google Play store and/or click the View in browser button to view your account on your computer.

Click the Accept invitation button in the email.

Providing you haven’t already installed the Okappy app, then you will see the following page in your mobile browser.

Note: If you have already created your account, see our support article Authorising connections.

iOS Set up account

  1. Your email will be populated in the username field
  2. Enter a password in the Password field and then confirm the password
  3. If the two passwords match, then click Set up account

iOS Click Invitation Email

Congratulations, your account is set up.

You can either download the Okappy app from the Apple App Store or Google Play store (depending on your device) or click the View in browser button to view the mobile version of the app in your browser.

Click the Download app button to download the app from the Apple iTunes Store or Google Play store

Once downloaded,

  1. open the app
  2. swipe through any introductory screens
  3. click the Existing user login button
  4. log in using your email and the password you created

okappy app login screen

Troubleshooting

If you haven’t received the invite, please check

  • That your connection has used the correct email
  • The invite is not in your spam or junk folder
  • You can receive emails, i.e., your inbox is not full
  • You don’t have a firewall that is blocking emails from certain domains, if so please whitelist the domain okappy.com

Please check that the two passwords you entered in the password and password confirm field are the same. Then click the Create account button again

Note: Depending on your browser, you may need to click the create account button twice.

If you have set up your account but can’t log in on the app or web, please check the email is the same as the one used in the invite and the password is the one you set up.

In particular, please check for additional spaces at the start or end of the email and password.

If that doesn’t work, please reset the app using these instructions

If you are logged in but can’t see jobs, please use the following trouble shooting guide

I cannot see my jobs

If you already have an account, you can accept the request by clicking the button in the invite email.

Alternatively, you can authorise all requests by going to your connection screen when logged into Okappy, choosing customers or subcontractors and then clicking Authorise next to the relevant connection.

For more information see https://www.okappy.com/support-article/authorising-connection/

Download a short guide

Download a quick guide to accepting an invitation Share our Pdf guide with your subcontractors.

Further information

See also