I cannot see my jobs

Okappy’s unique market-network allows you to connect to your customers and subcontractors. Your customer can add jobs and assign them to your company. The beauty of a network is that you and your customers can see the status of your jobs as they’re updated in real-time.

Check out how to Connect to customers and subcontractors

But what happens if you cannot see your jobs. Check out our troubleshooting steps below.

Troubleshooting steps

1) Check that open jobs have been assigned to you

First check that there are open jobs (not completed or archived) which have been assigned to you.

Note: The mobile devices show outstanding jobs whereas the web desktop shows all jobs including completed and archived jobs.

2) Check what email you are using

If you can log in but can’t see your jobs. First check that you are logged in to the correct account.

To confirm what email you are using to log,

click the Okappy icon from within the app
Scroll down and click More
Go to Login details

Your log in email is shown at the top of the screen

If you are using a different email. Reset the app from the Okappy icon (scroll down for reset instructions) then login with the correct email for that account.

Note: Where one email forwards to another i.e., googlemail and gmail. This is still two separate email domains and the same one will need to be used when creating an account or logging in.

3) Check your network

If your device does not have a good data connection, then it will not be able to download the latest jobs (although any jobs previously downloaded will still be shown)

To check whether your device has a good data connection from within the app

Click the Okappy icon
Click More
Click Test network speed

If the network is poor, try turning airplane mode on and then off to reset the connection or move to an area with better coverage.

You may also be connected to a WiFi network which requires a login before data can be transmitted. If so, either log in to that network or disconnect for the network and then refresh your jobs screen.

Note: The network signal on a phone shows the quality of the voice network, it doesn’t mean that you have a good data connection

4) Turn off the My jobs filter

Admin users can view all jobs or just those jobs that have been assigned using the My jobs filter.

Note: If you have been invited as a subcontractor by your customer, then you will be set up as an administrator by default. However, if you have the My jobs filter on, then any new jobs assign to your company won’t be visible unless you or someone else within your company has assigned the job to you.

You can see whether you have the My jobs filter on from the top of the screen. If it is turned on, turn it off by clicking the Okappy icon and then select Show all jobs

Show all jobs by clicking the Okappy icon and selecting Show all jobs

5) Refresh the jobs list

From within the app, check that you have the latest jobs by pulling down to refresh the list (iOS only) or by clicking the Jobs tab (Android). You can also force refresh the jobs list by

clicking the Okappy icon from within the jobs screen, and
clicking Check for new jobs

6) Reset Okappy

If all else fails, you can reset the app. This will clear the memory, refresh the jobs queue and force the app to pull down all the latest information.

To reset the app on iOS and Android