One worry that customers have is seeing the content of a job sheet badly written by one of their engineers, They’re afraid that if their customers see it, it might cause problems. Alternatively, you might want to add other information to a job which you don’t want your customer to see.
Our solution is to allow you to add notes for your customer or job. Notes are easily accessible from within each job or from the customer database. They are private to your company and are not visible on the actual job sheet which you may send to your customer.
Following is a quick guide on how to add notes for a customer or for a job.
Adding and Viewing Notes from the Desktop
You can add notes from a job or from the customer database page.
To add notes for a job, simply select a job for a customer then click the 3-dots icon ( ).
From there you can select View notes for customer or Add note.
You can then add a note for that connection, select a note type and add a description.
Alternatively, you can add a note directly for a customer from the customer database screen. Simply click the connections icon at the top right of your screen ( ).
You can then select your customer and add a note.
Adding and Viewing Notes from Your iPhone or iPad
All notes are available from your iPhone and iPad, so you can get up-to-date information about your customers, no matter where you are.
To view notes for a job, simply click on the job details. If the job is for a customer, then clicking on the customer name will display a list of all the notes for that specific customer.
You can add new notes by clicking on the plus (+) icon at the top right of the screen.
You can also view all notes for a customer by selecting the customer from the Contacts screen on your iPad or by going to Messages, clicking the Contacts icon ( ) at the top right of the screen and selecting the customer.
Clicking on a customer will show you its details. You can then click on View customer notes to view or add more notes for that customer.