9 Habits of a Customer Centric Organisation – Featured in iOffice
We wrote an article, featured in iOffice, where we talk about what it means to be a customer centric organisation. Adopting a customer-centric mindset is, therefore, one of the most beneficial efforts you can invest in.
Adopting a steady customer-centric mindset can secure substantial business gain. It contributes to building trust, credibility and a solid reputation and will reduce customer dissatisfaction. Fostering customer engagement can lead to a higher chance of customers becoming brand loyal. The more that customers trust your business, the more likely they are to refer it.
When clients talk about your company positively, your brand can rise to a top-of-mind position, and automatically have an invaluable edge over the competition. Adopting a customer-centric mindset is, therefore, one of the most beneficial efforts you can invest in.
The 9 Habits include:
Continuously Listening to Customers
Acting Proactively to Anticipate Needs
Building Customer Empathy Into Processes and Policies
Respecting Customer Privacy
Sharing Knowledge Internally and With Customers
Motivating Employees to Stay Engaged
Acting Systemically to Improve the Customer Experience
Creating Accountability for Customer Experience Improvement