We wrote an article, featured in iOffice, where we talk about what it means to be a customer centric organisation. Adopting a customer-centric mindset is, therefore, one of the most beneficial efforts you can invest in.
Adopting a steady customer-centric mindset can secure substantial business gain. It contributes to building trust, credibility and a solid reputation and will reduce customer dissatisfaction. Fostering customer engagement can lead to a higher chance of customers becoming brand loyal. The more that customers trust your business, the more likely they are to refer it.
When clients talk about your company positively, your brand can rise to a top-of-mind position, and automatically have an invaluable edge over the competition. Adopting a customer-centric mindset is, therefore, one of the most beneficial efforts you can invest in.
The 9 Habits include:
- Continuously Listening to Customers
- Acting Proactively to Anticipate Needs
- Building Customer Empathy Into Processes and Policies
- Respecting Customer Privacy
- Sharing Knowledge Internally and With Customers
- Motivating Employees to Stay Engaged
- Acting Systemically to Improve the Customer Experience
- Creating Accountability for Customer Experience Improvement
- Adapting to Customer Demands and Circumstances
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