The current pandemic has raised newer challenges for how trades, construction and facilities management companies can efficiently deliver their services, with increased remote working and social distancing measures having an impact on day-to-day delivery. The world of work has changed as we know it and it has required industries to radically rethink their business models. The trades sector is no exception.

By nature, projects in the construction and facilities management sectors almost always involve a number of different organisations and individual consultants working towards a common goal. These different entities are tied together by different types of contract. But often, this chain of work can become fragmented, which is not only inefficient but also leads to errors. So, how can this be improved?

Subcontractor Enablement and Management

In 2017, a Gartner report predicted that by 2020, 40% of field service work will be done by engineers or technicians who are not directly employed by their organisation. In 2021, outsourcing field service work to third party service providers is a widespread strategy for organisations operating in this sector. And the changed working landscape brought about by Covid-19 has only accelerated the need for more remote and flexible set-ups.

A more recent report on field service management by Gartner listed subcontractor enablement and management as a key functionality emphasis for deploying new technologies. The report strongly recommend