Okappy was at this year’s Service Management Expo from 21st-23rd June at Excel London.   It was our first time at the show and we were surprised by how much interest there was in what we’re doing.
We met lots of interesting people and companies and generated a lot of new leads for Okappy.

Okappy social network presentation

Richard also gave a talk on Thursday, covering the evolution of social networks from social media to marketplaces to market networks and how they can be used to enhance your customer service and generate improvements for your facilities management, service management or electrical contracting business.
The talk was well attended and covered the following areas

  • An introduction to social networks, from social media to market networks.
  • A brief history of social networks
  • Some examples from the social media space, market places and market networks
  • Benefits of using the various social networks to
    • Drive sales
    • Improve communication
    • Improve business processes
    • Reduce costs, and
    • Increase revenues
  • Getting started
  • Measuring your effectiveness

Download the slides for the presentation or check out our blog post.

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