Three years ago, Graham, an electrician from Ipswich approached us with a problem.
Graham had been expanding quickly, his customers included Insurance companies, home owners and lettings, contractors and restoration companies. They liked the way he operated and wanted him to expand. However, Graham was concerned that his current processes involved lots of paperwork and duplication.
No one knew what was happening with a job until the job sheets were returned (often at the end of the week if at all) and this could lead to incorrect or even forgotten invoices.
Graham reckoned his current process was costing him an average of £40 per job on a typical job worth £300.
We were tracking his vehicles as part of a previous company – autoalert, so when Graham asked whether we could also track his jobs, I said yes.