MW Lift Services Ltd: Streamlining Processes and Improving Collaboration - Featured in Elevation World Magazine
DRAINLINE: MW LIFT SERVICES LTD
Recent research by Gartner suggests that by 2020, 40% of field service work will be done by engineers or technicians who are not directly employed by your organisation. This requires a radical shift in how work is managed.
Okappy is a job management software rethinking how companies manage their day-to-day work. It enables companies to efficiently communicate and collaborate across different sites when working with multiple stakeholders. Okappy has often been used by companies in the lift services industry to keep on top of workflows and manage jobs.
Okappy stands to improve an organisation’s ability to efficiently manage its workforce and jobs. It allows for more reliable real-time communication and dynamic response. The platform streamlines communication, eradicates errors and clunky trails of information for the whole industry, whilst also providing a system that is both flexible and simple to use.
A Networked Approach
Okappy uses a combination of social and market network technology that enables users to connect to customers and subcontractors along the chain of work. When a company works with subcontractors using Okappy, they can instantly upload a job for them and get notified once the job is on their calendar. They can see when the subcontractor is on site and the work has been completed. Reports, emails and other documents can also be sent through the platform.
MW Lifts Services is a company using Okappy. They greatly value collaborating with other businesses in the industry and often allocate jobs to subcontracted engineers.
“The most notable thing that changed since using Okappy is that there is no longer any confusion amongst engineers about whether they’re working for a contractor or subcontractor. The engineers don’t have to handle any complicated paperwork processes - they just have to input on the app on their phones and they’re good to go. Having all the job information in one place along with the simplicity of the app has been excellent and has saved us a tremendous amount of time.” - Kris, Director of MW Lifts
Elevator group are one of MW Lift’s subcontractors who complete an average of 20 jobs a week for them. Implementing new technology can often be daunting for employees, but Kris told us how the engineers he worked with found it easy to use and picked it up straight away.
Paragon elevators and DMS elevators are two other companies that also add jobs with Okappy, enabling a more streamlined operations process for MW Lifts. Kris from MW Lifts told us how there is now “a better link backwards and forwards when allocating work along the chain.”
The Future of the Lift Industry
Industry 4.0 is around the corner and already we are experiencing big changes. Larger companies are segmenting and becoming more decentralised. Small companies are growing with workers often operating in smaller remote teams or contracting out to other entities. Kris found that Okappy complimented this evolving new world of work through its emphasis on a networked approach to job management. It’s not just about going paperless - the way in which stakeholders collaborate is what will pave the way for businesses to thrive.
“My message to anyone thinking about using Okappy is that is it incredibly simple and seamless. From raising a job to invoicing - you can do it straight away. You can not only get your money quicker, but it helps to build better relationships within the industry.” - Kris, director of MW Lifts.