Troubleshooting performance issues on your desktop

From time to time, computers can run slow, networks can get clogged up and even Okappy can face heavy load. This can be frustrating but rest assured, the performance of our system is one of our top priorities.

If you are finding updating your work or invoices slow, read on for tips and advice of how to identify and resolve the issue.

In the first instance, please check our status page at https://status.okappy.com/

We keep the page updated with the current status and load on different aspects of the system. If there are issues, checking there first ensures are engineers can focus on getting the issue fixed rather than fielding enquiries. If there are specific things you can do to mitigate the issue, then we also publish that on the status page.

Is the issue affecting all computers in the office? If so, check your broadband connection using a broadband speed test. If that shows a slow upload and download speed then try resetting your router or check for any known issues with your broadband provider.

If you broadband provider hasn’t published any issues on their own status page, then try Downdetector which is an independent service which has information on all the latest outages.

Please also see our blog post about an issue that a lot of our customers saw with their ISP – BT.  That includes additional tips and tricks for improving the performance of your internet.

If only one of your computers is slow, please check the following

• That you have installed all the latest operating system updates
• Update your browser
• Clear your browsers memory
• Close other tabs which may be slowing your browser down
• Close any other applications which may be using your computers resources
• Check whether you have enough free space on your hard drive, if not free up space by deleting old files
• Check your computers are powerful enough, see our system requirements for more information.

Is the issue affecting a specific function? If so, and if you have one of our support plans, then please raise a case with support and we will investigate further.

When raising a case, please provide as much information as possible including what steps you were taking and any alerts that were shown.

Ideally if you could provide a screen recording or screenshots that would help.