{"id":21323,"date":"2018-02-28T18:13:16","date_gmt":"2018-02-28T18:13:16","guid":{"rendered":"https:\/\/www.okappy.com\/?p=21323"},"modified":"2020-05-05T09:42:48","modified_gmt":"2020-05-05T08:42:48","slug":"how-the-workplace-evolving-customer-centric","status":"publish","type":"post","link":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/","title":{"rendered":"How The Workplace is Evolving to be More Customer Centric"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p><strong><em>We wrote an article, featured in <a href=\"https:\/\/www.insightsforprofessionals.com\/blog\/workplace-evolving-more-customer-centric\">Insights For Professionals<\/a>,\u00a0where we explore customer-centricity and what it means for the most forward looking companies.\u00a0<\/em><\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>The customer is always right. This is business advice we accept and can often be central to the development of a business. However, what about companies that are customer-centric? And, how can you become more customer centric?<\/strong><br \/>\nEnhancing the customer&#8217;s experience and using data are two key ways you can become more customer centric. Read the full article\u00a0<a href=\"https:\/\/www.insightsforprofessionals.com\/blog\/workplace-evolving-more-customer-centric\">here.<\/a><br \/>\nCheck out our article: <a href=\"https:\/\/www.okappy.com\/10-communication-tips-for-facilities-managers\/\">10 Communication Tips For Facilities Managers<\/a><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>Leave your email below to stay up to date with our latest tips, tricks and trends on all things business?<form id=\"WebToLeadForm\" method=\"POST\" name=\"ContactFormNewsletter\">\n<div class=\"row\">\n<div class=\"col\"><label>First Name: <\/label><input name=\"first_name\" id=\"first_name\" type=\"text\" \/><\/div>\n<div class=\"col\"><label><\/div>\n<div class=\"clear\">\u00a0<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col\"><\/div>\n<div class=\"col\"><label>Last Name: <span class=\"required\">*<\/span><\/label><input name=\"last_name\" id=\"last_name\" type=\"text\" required=\"\" \/><\/div>\n<div class=\"clear\">\u00a0<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col\"><label>Email: <\/label><input name=\"email1\" id=\"email1\" type=\"email\" \/><\/div>\n<div class=\"col\"><\/div>\n<div class=\"clear\">\u00a0<\/div>\n<\/div>\n<div class=\"g-recaptcha\" data-sitekey=\"6LfWKIoUAAAAAGkI_dXjamslnX83QiQoQHngINTx\"><\/div>\n<span id=\"captcha\" style=\"color:red\" \/><\/span>\n<div class=\"row center buttons\"><button class=\"ok-login-btn\" name=\"Submit\" type=\"submit\" value=\"Submit\" onclick=\"submit_form();\" \/>Submit<\/button>\n<div class=\"clear\">\u00a0<\/div>\n<\/div>\n<input name=\"campaign_id\" id=\"campaign_id\" type=\"hidden\" value=\"55bf0593-a445-42a1-0266-5aba1762536c\" \/>\n<input name=\"redirect_url\" id=\"redirect_url\" type=\"hidden\" value=\"https:\/\/www.okappy.com\/contact-thank-you\/\" \/>\n<input name=\"assigned_user_id\" id=\"assigned_user_id\" type=\"hidden\" value=\"2db0e733-15f0-59cc-b5d1-5a9d6545ed54\" \/>\n<input name=\"moduleDir\" id=\"moduleDir\" type=\"hidden\" value=\"Leads\" \/>\n<input name=\"lead_source\" id=\"lead_source\" type=\"hidden\" value=\"Web Site\" \/>\n<input name=\"refered_by\" id=\"refered_by\" type=\"hidden\" value=\"contact form\" \/>\n<\/form><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":21324,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":""},"categories":[6],"tags":[32,44,45,46,47,53,82,125,265,278],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How The Workplace is Evolving to be More Customer Centric<\/title>\n<meta name=\"description\" content=\"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How The Workplace is Evolving to be More Customer Centric\" \/>\n<meta property=\"og:description\" content=\"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/\" \/>\n<meta property=\"og:site_name\" content=\"Okappy\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-28T18:13:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-05T08:42:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Naomi Ellis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.okappy.com\/#organization\",\"name\":\"Okappy Limited\",\"url\":\"https:\/\/www.okappy.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.okappy.com\/#logo\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/okappyimages.okappy.com\/images\/20171223135158\/okappy-logo%402x-e1547078327884.png\",\"contentUrl\":\"https:\/\/okappyimages.okappy.com\/images\/20171223135158\/okappy-logo%402x-e1547078327884.png\",\"width\":452,\"height\":210,\"caption\":\"Okappy Limited\"},\"image\":{\"@id\":\"https:\/\/www.okappy.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.okappy.com\/#website\",\"url\":\"https:\/\/www.okappy.com\/\",\"name\":\"Okappy\",\"description\":\"Rethinking workforce management\",\"publisher\":{\"@id\":\"https:\/\/www.okappy.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.okappy.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg\",\"contentUrl\":\"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg\",\"width\":1024,\"height\":683},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage\",\"url\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/\",\"name\":\"How The Workplace is Evolving to be More Customer Centric\",\"isPartOf\":{\"@id\":\"https:\/\/www.okappy.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage\"},\"datePublished\":\"2018-02-28T18:13:16+00:00\",\"dateModified\":\"2020-05-05T08:42:48+00:00\",\"description\":\"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.okappy.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How The Workplace is Evolving to be More Customer Centric\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage\"},\"author\":{\"@id\":\"https:\/\/www.okappy.com\/#\/schema\/person\/c0be265bc66405325c53563f5b52b7b5\"},\"headline\":\"How The Workplace is Evolving to be More Customer Centric\",\"datePublished\":\"2018-02-28T18:13:16+00:00\",\"dateModified\":\"2020-05-05T08:42:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage\"},\"wordCount\":295,\"publisher\":{\"@id\":\"https:\/\/www.okappy.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg\",\"keywords\":[\"business growth\",\"Collaboration\",\"Collaborative\",\"Collaborative Working\",\"Collective\",\"Construction industry\",\"drainage industry\",\"Growth\",\"Teamwork\",\"Tops Tips\"],\"articleSection\":[\"Top Tips\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.okappy.com\/#\/schema\/person\/c0be265bc66405325c53563f5b52b7b5\",\"name\":\"Naomi Ellis\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.okappy.com\/#personlogo\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c3c3e8c8935a15b415ab4d047ed86fbd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c3c3e8c8935a15b415ab4d047ed86fbd?s=96&d=mm&r=g\",\"caption\":\"Naomi Ellis\"},\"url\":\"https:\/\/www.okappy.com\/author\/naomi-ellisokappy-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How The Workplace is Evolving to be More Customer Centric","description":"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/","og_locale":"en_GB","og_type":"article","og_title":"How The Workplace is Evolving to be More Customer Centric","og_description":"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...","og_url":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/","og_site_name":"Okappy","article_published_time":"2018-02-28T18:13:16+00:00","article_modified_time":"2020-05-05T08:42:48+00:00","og_image":[{"width":1024,"height":683,"filesize":49675,"url":"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","path":"s3euwest1:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","size":"full","id":21324,"alt":"","pixels":699392,"type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"Naomi Ellis","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/www.okappy.com\/#organization","name":"Okappy Limited","url":"https:\/\/www.okappy.com\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/www.okappy.com\/#logo","inLanguage":"en-GB","url":"https:\/\/okappyimages.okappy.com\/images\/20171223135158\/okappy-logo%402x-e1547078327884.png","contentUrl":"https:\/\/okappyimages.okappy.com\/images\/20171223135158\/okappy-logo%402x-e1547078327884.png","width":452,"height":210,"caption":"Okappy Limited"},"image":{"@id":"https:\/\/www.okappy.com\/#logo"}},{"@type":"WebSite","@id":"https:\/\/www.okappy.com\/#website","url":"https:\/\/www.okappy.com\/","name":"Okappy","description":"Rethinking workforce management","publisher":{"@id":"https:\/\/www.okappy.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.okappy.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"ImageObject","@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage","inLanguage":"en-GB","url":"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","contentUrl":"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","width":1024,"height":683},{"@type":"WebPage","@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage","url":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/","name":"How The Workplace is Evolving to be More Customer Centric","isPartOf":{"@id":"https:\/\/www.okappy.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage"},"datePublished":"2018-02-28T18:13:16+00:00","dateModified":"2020-05-05T08:42:48+00:00","description":"What does it mean to place the customer at the focus of everything you do? This is not just a small change; it involves changing company culture. Read on...","breadcrumb":{"@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.okappy.com\/"},{"@type":"ListItem","position":2,"name":"How The Workplace is Evolving to be More Customer Centric"}]},{"@type":"Article","@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#article","isPartOf":{"@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage"},"author":{"@id":"https:\/\/www.okappy.com\/#\/schema\/person\/c0be265bc66405325c53563f5b52b7b5"},"headline":"How The Workplace is Evolving to be More Customer Centric","datePublished":"2018-02-28T18:13:16+00:00","dateModified":"2020-05-05T08:42:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#webpage"},"wordCount":295,"publisher":{"@id":"https:\/\/www.okappy.com\/#organization"},"image":{"@id":"https:\/\/www.okappy.com\/how-the-workplace-evolving-customer-centric\/#primaryimage"},"thumbnailUrl":"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","keywords":["business growth","Collaboration","Collaborative","Collaborative Working","Collective","Construction industry","drainage industry","Growth","Teamwork","Tops Tips"],"articleSection":["Top Tips"],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.okappy.com\/#\/schema\/person\/c0be265bc66405325c53563f5b52b7b5","name":"Naomi Ellis","image":{"@type":"ImageObject","@id":"https:\/\/www.okappy.com\/#personlogo","inLanguage":"en-GB","url":"https:\/\/secure.gravatar.com\/avatar\/c3c3e8c8935a15b415ab4d047ed86fbd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c3c3e8c8935a15b415ab4d047ed86fbd?s=96&d=mm&r=g","caption":"Naomi Ellis"},"url":"https:\/\/www.okappy.com\/author\/naomi-ellisokappy-com\/"}]}},"jetpack_featured_media_url":"https:\/\/okappyimages.okappy.com\/3089a8cb-73c4-472d-b41f-6348c058db21-1.jpg","_links":{"self":[{"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/posts\/21323"}],"collection":[{"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/comments?post=21323"}],"version-history":[{"count":0,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/posts\/21323\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/media\/21324"}],"wp:attachment":[{"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/media?parent=21323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/categories?post=21323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.okappy.com\/wp-json\/wp\/v2\/tags?post=21323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}