{"id":20645,"date":"2018-01-18T11:54:39","date_gmt":"2018-01-18T11:54:39","guid":{"rendered":"https:\/\/www.okappy.com\/case-studies\/maclin-pumps"},"modified":"2020-06-17T21:20:50","modified_gmt":"2020-06-17T20:20:50","slug":"maclin-pumps","status":"publish","type":"page","link":"https:\/\/www.okappy.com\/case-studies\/maclin-pumps\/","title":{"rendered":"Maclin Pumps"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% ) * 0.16666666666667 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><a class=\"back-to-cs\" href=\"https:\/\/www.okappy.com\/case-studies\/\">&lt;&lt; Case studies<\/a><\/p>\n<\/div><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img alt=\"Maclin Pumps van\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/s3-eu-west-1.amazonaws.com\/okappyimages.okappy.com\/images\/20170305221030\/maclin-van.jpg\" class=\"lazyload img-responsive\"\/><\/span><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:40px;margin-bottom:31px;\"><h1 class=\"title-heading-center\" style=\"margin:0;\"><p style=\"text-align: center;\">Maclin Pumps Case Study<\/p><\/h1><\/div><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><div class=\"case-study-content\">\n<p><strong>How Maclin Pumps\u00a0have benefited from using Okappy, a leading job management software to help them grow their business.<\/strong><\/p>\n<p>Maclin Pumps Ltd has been established in Sussex for over 30 years providing a wide variety of specialist services to the pumping industry and domestic users. \u00a0They provide services as installers, sub-contractors or main contractors, offering a total service package and using only products from top quality manufacturers.All Maclin Pumps engineers are fully trained and hold certificates for Confined Space Entry, CSCS, Personal Track Safety, LUL, STP &#8211; British Waterways, Manual Handling and Abrasive Wheel.As the company expanded, one of the directors, Mark Robson, wanted to streamline their operations and increase\u00a0visibility over what was being done.<br \/>\nIt was also a chance for Mark to free up time to concentrate on growing the business. \u00a0In order to do this he wanted to streamline their processes, get rid of paperwork and ensure all his information was in one place, easily accessible from wherever he was and updated in real time. \u00a0Before using Okappy, Maclin Pumps subscribed to\u00a0an American workflow software package. \u00a0Unfortunately it was difficult to use, complex and inflexible. \u00a0<em>\u201cIt didn\u2019t fit our business needs and if we wanted to change anything or add an extra template, it would always involve extra costs. \u00a0The pricing just wasn\u2019t clear at the start\u201d<\/em>\u00a0said Mark.<\/p>\n<p><strong>Why did Maclin Pumps choose Okappy?<\/strong><\/p>\n<p>Mark wanted an application that would allow him to allocate jobs to his engineers and then see the status of the jobs as they\u2019re updated in the field on the engineer\u2019s mobile telephone. \u00a0This would allow Maclin Pumps to save money on IT, stationary and admin costs. More importantly, it would free up Mark\u2019s time to grow the business and help him better manage their workload. This was particularly important as Mark was preparing to go on holiday and was concerned that being out of the country would make it\u00a0harder to manage the workload, jobs would be left unattended and he\u2019d come back to a nightmare scenario.<\/p>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"transform:translate3d(0,0,0);\"><p class=\"case-study-quote\"><em>\u201cIt frees up our time and allows us to either focus\u00a0on growing the business or spending more time with our\u00a0kids. To sum up, Okappy is simple, flexible and it improves our quality of life.&#8221;<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"transform:translate3d(0,0,0);\"><div class=\"case-study-content\">\n<p><strong>How Maclin Pumps are using Okappy to streamline their business and reduce costs<\/strong><\/p>\n<p>Typically, at Maclin, a job comes in by phone or email and it&#8217;s immediately logged onto the system by the office staff. Once on the system, Mark can check the job details and assign it to the relevant engineer. \u00a0The\u00a0latter will\u00a0receive an alert on his\u00a0mobile phone or tablet and as soon as the job is viewed, its\u00a0status is updated in real-time along with any additional job updates, right through until the job is marked as completed. The details of the work undertaken are available to the office staff straight away. No more chasing paperwork, and no more delays with invoices.<\/p>\n<p><em>\u201cWe can see what is going on with each job at a glance\u201d<\/em>\u00a0says Mark, Director of Maclin Pumps. <em>\u201cWe get job information back straight away but I always have the\u00a0option to change it if I need to.\u201d<\/em><\/p>\n<p><em>&#8220;Okappy works from when the job is first entered onto the system through to invoicing.&#8221;<\/em>\u00a0says Jackie, Director of Maclin Pumps. She continues\u00a0<em>&#8220;Having everything in one system makes my life so much easier. In the past, information would be scribbled on lots of post-it notes and I\u2019d have to manually enter the invoices into Sage. I often had to go back and ask what was done for a specific job especially if I couldn&#8217;t read Mark\u2019s handwriting. This took a lot of time for us both, and it also meant that invoices might get delayed\u201d<\/em>.<\/p>\n<p>Delayed invoicing can be a particular problem if a customer hasn\u2019t paid an outstanding invoice but they are asking for new jobs to be done. With Okappy, you can see the outstanding amount of a particular client when you book the next job for them. This way, you would be aware of the situation and\u00a0could ask\u00a0for payment before going ahead with further work.<\/p>\n<p><em>\u201cEase of use is pretty good, both for me and for my engineers.\u201d<\/em>\u00a0said Mark. <em>\u201cOkappy has saved me from\u00a0continuously\u00a0ringing up my guys for updates. Now\u00a0they can focus on their job without worrying about calls from the boss. \u00a0I simply log in and monitor\u00a0what\u2019s going on. \u00a0When I click into a completed job, I can immediately see\u00a0what work has been carried out\u00a0by looking at the attached pictures and customer signature. \u00a0I no longer have to chase\u00a0my guys to find out what happened or if they filled their job sheets. Even better, once a job is complete, I\u2019m able to send the job sheet to my customers straight away&#8221;.<\/em><\/p>\n<p>In addition, as Maclin Pumps have different types of jobs eg. maintenance, installation, Okappy allows them to select\u00a0different job templates depending on the job&#8217;s requirements. Some of their bigger customers however,\u00a0demand\u00a0to use their own job sheets. Okappy enables Maclin Pumps to do so\u00a0by mirroring their customer&#8217;s job sheets, logo included.<\/p>\n<p>Once the job is set to complete, Mark checks what work has been done and makes any changes required. He then raises the invoice which automatically archives the job. \u00a0Jackie can then log on to Okappy to view all her invoices. \u00a0She can check them, email\u00a0them from Okappy and export them to Sage. Jackie doesn&#8217;t have to hunt for post-it notes anymore, deal with\u00a0scraps of paper or check with Mark to find out what work has been\u00a0carried out. \u00a0Any completed jobs that\u00a0have not had an invoice raised against them will still be available to be viewed at a glance on the main Jobs dashboard.<\/p>\n<p><strong>How has this benefited Maclin Pumps?<\/strong><\/p>\n<p>Maclin Pumps gained\u00a0a lot more visibility and control over the work they do. \u00a0Information is updated in real-time and is instantly available back in the office. \u00a0The process can be easily segregated with Mark responsible for managing the jobs and Jackie the invoicing. This means less mistakes, less chasing for information and much quicker invoicing.<\/p>\n<p><em>\u201cIt frees up our time and allows us to either focus\u00a0on growing the business or spending more time with our\u00a0kids\u201d<\/em>\u00a0s<em>ays Jackie<\/em>.\u00a0<em>\u201cTo sum up, Okappy is simple, flexible and it improves our quality of life.\u201d<\/em><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">www.maclinpumps.com<\/span><\/span><\/p>\n<\/div>\n<\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#ffffff;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#ffffff;}.fusion-button.button-1 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-1{background: #ea542e;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ea2e00;}<\/style><a class=\"fusion-button button-flat button-xlarge button-custom button-1 fusion-button-default-span fusion-button-default-type ok-new-cta\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.ok-modal-open-signup-box\"><span class=\"fusion-button-text\">Join Maclin Pumps on Okappy<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":24994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.6.1 - 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