{"id":18325,"date":"2017-03-30T17:43:00","date_gmt":"2017-03-30T17:43:00","guid":{"rendered":"https:\/\/www.okappy.com\/?page_id=18325"},"modified":"2020-07-27T11:01:38","modified_gmt":"2020-07-27T10:01:38","slug":"rps-drainage","status":"publish","type":"page","link":"https:\/\/www.okappy.com\/case-studies\/rps-drainage\/","title":{"rendered":"RPS-Drainage"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% ) * 0.16666666666667 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p><a class=\"back-to-cs\" href=\"https:\/\/www.okappy.com\/case-studies\/\">&lt;&lt; Case studies<\/a><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:40px;margin-bottom:31px;\"><h1 class=\"title-heading-center\" style=\"margin:0;\"><h2 style=\"text-align: center;\"><strong>Differentiating From Their Competition With Okappy!<\/strong><\/h2><\/h1><\/div><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img alt=\"RPS Drainage Services van\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/WebsiteVanImage.png\" class=\"lazyload img-responsive\"\/><\/span><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:40px;margin-bottom:31px;\"><h1 class=\"title-heading-center\" style=\"margin:0;\">RPS Drainage Services Case Study<\/h1><\/div><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><div class=\"case-study-content\">\n<p><a href=\"http:\/\/www.rpsdrainage.com\">RPS Drainage Services Ltd<\/a> is a highly professional Drainage maintenance company with a proven track record in both planned preventative drainage maintenance and reactive emergency call outs, providing a 24 hour 365 days per year service to an impressive client portfolio which includes Arcus Solutions, CBRE, The Royal Household, The Crown Estate, Spie, Nuffield Health and Team Q. The company has around 22 staff, all skilled in a particular discipline.<\/p>\n<p>As the company expanded, Phil Turner, one of the directors, saw an opportunity to differentiate from the competition, provide better customer service and really lead the market. In order to do this, he wanted to streamline their processes, get rid of paperwork and ensure all his information was in one place, easily accessible and updated in real time. Equally important, he required something simple and easy to use for his engineers who may have to compile reports in difficult challenging conditions.<\/p>\n<p>\u201cWe wanted to centralize all the job sheets and keep everything in one place. There was always a time delay for the engineers to bring job sheets back to the office, especially when they worked overnight. \u00a0This always meant we were not able to provide relevant crucial updates and invoice work completed immediately,\u201d says Clare, Accounts at RPS.<\/p>\n<h2><strong>Why did RPS Drainage choose Okappy?<\/strong><\/h2>\n<p>RPS looked at a number of different systems but the majority appeared to be overly complex, requiring multiple screens in order to complete the simplest of tasks. Okappy stood out to them as it appeared very user-friendly. All the relevant important information was easily accessible and the Okappy staff were always available to assist if required.<\/p>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"transform:translate3d(0,0,0);\"><div class=\"case-study-content\">\n<p>\u201cThe people at Okappy are professional and ready to help, they listen to the needs of the individual and action any query speedily. I fully recommend this system to any business owner that wishes to streamline the information they receive from onsite engineers, the service they provide their clients and ultimately the rate at which they can invoice works completed.\u201d<\/p>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"transform:translate3d(0,0,0);\"><div class=\"case-study-content\">\n<h2><strong>How is RPS using Okappy to streamline their business and reduce costs?<\/strong><\/h2>\n<p>A job typically comes in by phone or email. It is immediately logged onto the system by the office staff. The job is then available to all administrators via the Jobs dashboard. Each member of the team can see at a glance what jobs are booked in, including customer details, job description, who allocated the job and to whom. \u00a0At that point, the job can be assigned to the relevant engineer who sees it pop up on their phone or tablet. As soon as the engineer has viewed the job, the status is updated in real-time all the way through to eventual completion. The details of the work undertaken are available straight away, no more chasing paperwork and invoices can be raised immediately.<\/p>\n<p>\u201cWith a real-time update of the job\u2019s status, we can see very easily if the engineer has viewed their job, when they are on site and when they finish the job without having to ring them up to find out what\u2019s going on,\u201d\u00a0says Phil, Director of RPS. \u201cWe get information back straight away which means we know what work was done and can see whether an image, video and or signature have been taken, one of the things our clients like most is the photographs depicting the ongoing work which can be easily attached from the engineer\u2019s phones. Similarly, we are able to email completed job sheets and info to all parties on completion of any work.&#8221;<\/p>\n<p>Once the invoice has been raised and paid, it is exported to Sage Accounts without having to duplicate information between the two systems.<\/p>\n<p>\u201cOkappy is very simple to use. When a customer rings up for information, we can quickly search or run a report from Okappy without having to go into different folders or mailbox to look for it, which means we can get back to our customers\u2019 queries straight away\u201d says Becky, Accounts at RPS. &#8220;It is good for the engineers too as they can get on with what they do best rather than having to field calls from management or fill out lots of paperwork.&#8221;<\/p>\n<h2><strong>How has this benefitted RPS?<\/strong><\/h2>\n<p>&#8220;The turnaround time from accepting a job to invoicing it is now a lot quicker. Before Okappy, raising an invoice could take weeks. Now we invoice minutes after the job has been completed. Since\u00a0the job details complete with signature are instantly available, any invoice queries can be instantly answered by anyone with system access, levels of access can be set as required.\u00a0We also reduce costs through less paper. We don\u2019t photocopy documents anymore. The franking machine has almost been made redundant,\u201d\u00a0says Clare, Accounts at RPS.&#8221;<\/p>\n<p>Phil, one of the directors, can finally\u00a0focus on other business aspects as well, such as bringing in more clients\u00a0or thinking about their long-term strategy.<\/p>\n<p>\u201cThe people at Okappy are professional and ready to help, they listen to the needs of the individual and action any query speedily. I fully recommend this system to any business owner that wishes to streamline the information they receive from onsite engineers the service they provide their clients and ultimately the rate at which they can invoice works completed,\u201d\u00a0says Phil, Director of RPS.<\/p>\n<\/div>\n<\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#ffffff;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#ffffff;}.fusion-button.button-1 {border-color:#ffffff;border-radius:2px;}.fusion-button.button-1{background: #ea542e;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ea2e00;}.fusion-button.button-1 .fusion-button-text {text-transform:none;}<\/style><a class=\"fusion-button button-flat button-xlarge button-custom button-1 fusion-button-default-span fusion-button-default-type ok-new-cta\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.ok-modal-open-signup-box\"><span class=\"fusion-button-text\">Join RPS on Okappy<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":24994,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.6.1 - 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