{"id":31090,"date":"2020-10-22T21:27:11","date_gmt":"2020-10-22T20:27:11","guid":{"rendered":"https:\/\/www.okappy.com\/?post_type=avada_portfolio&#038;p=31090"},"modified":"2020-10-22T21:27:11","modified_gmt":"2020-10-22T20:27:11","slug":"resetting-the-okappy-monitor-app","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/resetting-the-okappy-monitor-app\/","title":{"rendered":"Resetting the Okappy Monitor app"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Resetting the Okappy mobile application<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>If you want to reset your device, you can do it from within the app or from the login page. Read on for step by step instructions on resetting the app<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Resetting the app from the login screen<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>If you are not logged into the app, you can reset it from the login page on the mobile app by clicking the <strong>Forgotten your password<\/strong> link.<\/p>\n<p><img class=\"lazyload alignnone wp-image-28193 size-large\" title=\"Mobile app forgotten password\" src=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png\" alt=\"Mobile app forgotten password\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-139x300.png 139w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-200x433.png 200w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-400x866.png 400w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png 473w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-600x1299.png 600w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-709x1536.png 709w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-768x1663.png 768w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-800x1732.png 800w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-946x2048.png 946w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password.png 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>Click <strong>Reset app<\/strong>.<\/p>\n<p><img class=\"lazyload wp-image-31091 size-large\" title=\"Mobile app reset password\" src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-473x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-473x1024.png\" alt=\"reset app login screen\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-139x300.png 139w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-200x433.png 200w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-400x866.png 400w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-473x1024.png 473w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-600x1299.png 600w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-709x1536.png 709w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-768x1663.png 768w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-800x1732.png 800w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-946x2048.png 946w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen.png 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>An alert will be shown asking you to confirm that it is ok to reset the app.<\/p>\n<p><img class=\"lazyload size-large wp-image-31094\" title=\"reset app login screen confirmation\" src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg\" alt=\"reset app login screen confirmation\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>Click <strong>Reset<\/strong> to reset the app. This will clear all data from within the app and unlink the device from any existing accounts. \u00a0You can then login again to download the correct data and set up the device.<\/p>\n<p>Alternatively, click <strong>Cancel<\/strong> to go back to the login screen without resetting.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Resetting the app when logged in<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>If you are already logged in to the Okappy app and want to reset it. \u00a0You can do this by\u00a0clicking the <strong>Okappy icon<\/strong> towards the top left of the screen and then scrolling down and clicking <strong>More<\/strong>.<\/p>\n<p><img class=\"lazyload alignnone wp-image-31092 size-large\" title=\"app more options\" src=\"https:\/\/okappyimages.okappy.com\/app-more-options-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/app-more-options-473x1024.jpeg\" alt=\"app more options\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/app-more-options-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/app-more-options-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/app-more-options-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/app-more-options-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/app-more-options-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/app-more-options-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/app-more-options-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/app-more-options-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/app-more-options-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/app-more-options.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>Scroll down and click <strong>Reset app<\/strong>.<\/p>\n<p><img class=\"lazyload alignnone wp-image-31093 size-large\" title=\"reset app from more options\" src=\"https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-473x1024.jpeg\" alt=\"reset app from more options\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/reset-app-from-more-options.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>The following warning will be shown.<\/p>\n<p><img class=\"lazyload alignnone wp-image-31094 size-large\" title=\"reset app login screen confirmation\" src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg\" alt=\"reset app login screen confirmation\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-139x300.jpeg 139w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-200x433.jpeg 200w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-400x866.jpeg 400w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-473x1024.jpeg 473w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-600x1299.jpeg 600w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-709x1536.jpeg 709w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-768x1663.jpeg 768w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-800x1732.jpeg 800w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation-946x2048.jpeg 946w, https:\/\/okappyimages.okappy.com\/reset-app-login-screen-confirmation.jpeg 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>Click <strong>Reset<\/strong> to reset the app. This will clear all data from within the app and unlink the device from any existing accounts. \u00a0You can then login again to download the correct data and set up the device.<\/p>\n<p>Alternatively, click <strong>Cancel<\/strong> to go back to the login screen without resetting.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can reset the Okappy Monitor app from within the app or from the login page. 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