{"id":28192,"date":"2020-01-29T15:05:44","date_gmt":"2020-01-29T15:05:44","guid":{"rendered":"https:\/\/www.okappy.com\/?post_type=avada_portfolio&#038;p=28192"},"modified":"2020-07-02T10:54:11","modified_gmt":"2020-07-02T09:54:11","slug":"resetting-your-password-from-your-mobile-device","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/resetting-your-password-from-your-mobile-device\/","title":{"rendered":"Resetting your password from your mobile device"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Resetting your password from your mobile device<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>If you have forgotten your password, or if you want to change it periodically for security reasons, you can do this easily from within the mobile app on iOS or Android.<\/p>\n<p>This article is also available from within the mobile app by clicking the <strong>Okappy icon<\/strong> &gt; <strong>More<\/strong> and then scrolling down to <strong>Help \/ Support<\/strong>.<\/p>\n<p>Read on for our step by step guide on resetting your password from your mobile device.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Forgotten password<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>If you&#8217;ve forgotten your password, you can reset it from the login page on the mobile app by clicking the forgotten password link.<\/p>\n<p><img class=\"lazyload size-large wp-image-28193\" title=\"Mobile app forgotten password\" src=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png\" alt=\"Mobile app forgotten password\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-139x300.png 139w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-200x433.png 200w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-400x866.png 400w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-473x1024.png 473w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-600x1299.png 600w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-709x1536.png 709w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-768x1663.png 768w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-800x1732.png 800w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password-946x2048.png 946w, https:\/\/okappyimages.okappy.com\/mobile-app-forgotten-password.png 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>Enter your email if it is not already shown and then click <strong>Reset password<\/strong><\/p>\n<p><img class=\"lazyload size-large wp-image-28194\" title=\"Mobile app reset password\" src=\"https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-473x1024.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-473x1024.png\" alt=\"Mobile app reset password\" width=\"473\" height=\"1024\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27473%27%20height%3D%271024%27%20viewBox%3D%270%200%20473%201024%27%3E%3Crect%20width%3D%27473%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-139x300.png 139w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-200x433.png 200w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-400x866.png 400w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-473x1024.png 473w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-600x1299.png 600w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-709x1536.png 709w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-768x1663.png 768w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-800x1732.png 800w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password-946x2048.png 946w, https:\/\/okappyimages.okappy.com\/mobile-app-reset-password.png 1125w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p>\n<p>An email will be sent to your address with a link to reset your password.<\/p>\n<p>If you haven&#8217;t received it, please check your spam or junk folders.<\/p>\n<p><img class=\"lazyload size-large wp-image-28182\" title=\"Reset password email\" src=\"https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png\" alt=\"Reset password email\" width=\"1024\" height=\"912\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27912%27%20viewBox%3D%270%200%201024%20912%27%3E%3Crect%20width%3D%271024%27%20height%3D%27912%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-email-password-200x178.png 200w, https:\/\/okappyimages.okappy.com\/reset-email-password-300x267.png 300w, https:\/\/okappyimages.okappy.com\/reset-email-password-400x356.png 400w, https:\/\/okappyimages.okappy.com\/reset-email-password-600x534.png 600w, https:\/\/okappyimages.okappy.com\/reset-email-password-768x684.png 768w, https:\/\/okappyimages.okappy.com\/reset-email-password-800x712.png 800w, https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png 1024w, https:\/\/okappyimages.okappy.com\/reset-email-password.png 1111w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Click on the <strong>Reset password<\/strong> button within the email<\/p>\n<p>This will take you to your reset password page with your email already filled in.<\/p>\n<p><img class=\"lazyload size-large wp-image-28181\" title=\"Reset password page\" src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" alt=\"Reset password page\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-password-page-200x130.png 200w, https:\/\/okappyimages.okappy.com\/reset-password-page-300x195.png 300w, https:\/\/okappyimages.okappy.com\/reset-password-page-400x261.png 400w, https:\/\/okappyimages.okappy.com\/reset-password-page-600x391.png 600w, https:\/\/okappyimages.okappy.com\/reset-password-page-768x500.png 768w, https:\/\/okappyimages.okappy.com\/reset-password-page-800x521.png 800w, https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/reset-password-page-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/reset-password-page.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>Enter your new password and then confirm it, before<\/li>\n<li>clicking the <strong>Reset<\/strong> button<\/li>\n<\/ul>\n<p>You will then get redirected to our login page where you can login to the web with your email and new password or open the app and login with your email and password.<\/p>\n<p>If you have already used the app on another device, then you might need to reset your device first. To do this follow the steps above but click the\u00a0<strong>Reset app<\/strong>\u00a0link instead.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Resetting your password when logged in<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>If you are already logged in to the Okappy app and want to change your password. \u00a0You can do this by<\/p>\n<ul>\n<li>clicking the <strong>Okappy icon<\/strong> towards the top left of the screen.<\/li>\n<li>Scrolling down to <strong>Login details<\/strong>.<\/li>\n<li>Change your password, and<\/li>\n<li>click <strong>Update login details<\/strong><\/li>\n<\/ul>\n<p>Check out this <a href=\"https:\/\/www.okappy.com\/support-article\/changing-password-mobile\/\">step-by-step<\/a> guide for more information.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out how to reset your password from the Okappy mobile app on iOS or Android<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"spay_email":""},"portfolio_category":[408,449],"portfolio_skills":[],"portfolio_tags":[481,480,479,478],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - 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