{"id":28178,"date":"2020-01-29T15:06:28","date_gmt":"2020-01-29T15:06:28","guid":{"rendered":"https:\/\/www.okappy.com\/?post_type=avada_portfolio&#038;p=28178"},"modified":"2020-09-30T10:37:58","modified_gmt":"2020-09-30T09:37:58","slug":"resetting-your-password","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/resetting-your-password\/","title":{"rendered":"Resetting your password"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.39;\">Resetting your password<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>If you have forgotten your password, or if you want to change it periodically for security reasons, then you can do this easily from the web portal or via the Okappy mobile app.<\/p>\n<p>For more information on resetting your password through the Okappy mobile app, check our <a href=\"https:\/\/www.okappy.com\/support-article\/resetting-your-password-from-your-mobile-device\/\">support article<\/a>.<\/p>\n<p>This article is also available from within the mobile app by clicking the <strong>Okappy icon<\/strong> &gt; <strong>More<\/strong> and then scrolling down to <strong>Help \/ Support<\/strong>.<\/p>\n<p>Read on for our step by step guide on resetting your password<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Forgotten password<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>If you&#8217;ve forgotten your password, you can reset it from the Okappy website. \u00a0To reset your password,<\/p>\n<ul>\n<li>click the login button from anywhere on the Okappy website, and<\/li>\n<li>then click where it says &#8220;<strong>Don&#8217;t know or forgotten your details? Click here<\/strong>&#8220;.<\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-28179\" title=\"Forgotten details\" src=\"https:\/\/okappyimages.okappy.com\/forgotten-details-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/forgotten-details-1024x667.png\" alt=\"Forgotten details\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/forgotten-details-200x130.png 200w, https:\/\/okappyimages.okappy.com\/forgotten-details-300x195.png 300w, https:\/\/okappyimages.okappy.com\/forgotten-details-400x261.png 400w, https:\/\/okappyimages.okappy.com\/forgotten-details-600x391.png 600w, https:\/\/okappyimages.okappy.com\/forgotten-details-768x500.png 768w, https:\/\/okappyimages.okappy.com\/forgotten-details-800x521.png 800w, https:\/\/okappyimages.okappy.com\/forgotten-details-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/forgotten-details-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/forgotten-details.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>The reset password page will be shown<\/li>\n<\/ul>\n<p><img class=\"lazyload wp-image-28181 size-large\" title=\"Request new password\" src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" alt=\"Reset password page\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-password-page-200x130.png 200w, https:\/\/okappyimages.okappy.com\/reset-password-page-300x195.png 300w, https:\/\/okappyimages.okappy.com\/reset-password-page-400x261.png 400w, https:\/\/okappyimages.okappy.com\/reset-password-page-600x391.png 600w, https:\/\/okappyimages.okappy.com\/reset-password-page-768x500.png 768w, https:\/\/okappyimages.okappy.com\/reset-password-page-800x521.png 800w, https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/reset-password-page-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/reset-password-page.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>Enter your registered email, and<\/li>\n<li>click the <strong>Reset<\/strong>\u00a0button.<\/li>\n<\/ul>\n<p>An email will be sent to your address with a link to reset your password.<\/p>\n<p>If you haven&#8217;t received it, please check your spam or junk folders.<\/p>\n<p><img class=\"lazyload size-large wp-image-28182\" title=\"Reset password email\" src=\"https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png\" alt=\"Reset password email\" width=\"1024\" height=\"912\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27912%27%20viewBox%3D%270%200%201024%20912%27%3E%3Crect%20width%3D%271024%27%20height%3D%27912%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-email-password-200x178.png 200w, https:\/\/okappyimages.okappy.com\/reset-email-password-300x267.png 300w, https:\/\/okappyimages.okappy.com\/reset-email-password-400x356.png 400w, https:\/\/okappyimages.okappy.com\/reset-email-password-600x534.png 600w, https:\/\/okappyimages.okappy.com\/reset-email-password-768x684.png 768w, https:\/\/okappyimages.okappy.com\/reset-email-password-800x712.png 800w, https:\/\/okappyimages.okappy.com\/reset-email-password-1024x912.png 1024w, https:\/\/okappyimages.okappy.com\/reset-email-password.png 1111w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>Click on the <strong>Reset password<\/strong> button within the email<\/li>\n<\/ul>\n<p>This will take you to your reset password page with your email already filled in.<\/p>\n<p><img class=\"lazyload size-large wp-image-28181\" title=\"Reset password page\" src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png\" alt=\"Reset password page\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/reset-password-page-200x130.png 200w, https:\/\/okappyimages.okappy.com\/reset-password-page-300x195.png 300w, https:\/\/okappyimages.okappy.com\/reset-password-page-400x261.png 400w, https:\/\/okappyimages.okappy.com\/reset-password-page-600x391.png 600w, https:\/\/okappyimages.okappy.com\/reset-password-page-768x500.png 768w, https:\/\/okappyimages.okappy.com\/reset-password-page-800x521.png 800w, https:\/\/okappyimages.okappy.com\/reset-password-page-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/reset-password-page-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/reset-password-page.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>Enter a new password in the first password field<\/li>\n<li>Confirm the password by entering it again in the second field<\/li>\n<li>Click <strong>Reset<\/strong><\/li>\n<\/ul>\n<p>This will open the login page<\/p>\n<p><img class=\"lazyload wp-image-28185 size-large\" title=\"Confirm new password\" src=\"https:\/\/okappyimages.okappy.com\/okappy-login-page-1-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/okappy-login-page-1-1024x667.png\" alt=\"Okappy login\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/okappy-login-page-1-200x130.png 200w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-300x195.png 300w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-400x261.png 400w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-600x391.png 600w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-768x500.png 768w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-800x521.png 800w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/okappy-login-page-1.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>Enter your new password and<\/li>\n<li>click the <strong>Login<\/strong> button<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Resetting your password when logged in<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>If you are already logged in to Okappy and want to change your password. \u00a0You can do this easily by<\/p>\n<ul>\n<li>Clicking the <strong>Profile icon<\/strong> towards the top right of the page<\/li>\n<li>Click <strong>Change password<\/strong><\/li>\n<li>Enter your old password<\/li>\n<li>Enter a new password<\/li>\n<li>Confirm the password, and<\/li>\n<li>Click <strong>Change password<\/strong><\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-28186\" title=\"Change password\" src=\"https:\/\/okappyimages.okappy.com\/change-password-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/change-password-1024x667.png\" alt=\"Change password\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/change-password-200x130.png 200w, https:\/\/okappyimages.okappy.com\/change-password-300x195.png 300w, https:\/\/okappyimages.okappy.com\/change-password-400x261.png 400w, https:\/\/okappyimages.okappy.com\/change-password-600x391.png 600w, https:\/\/okappyimages.okappy.com\/change-password-768x500.png 768w, https:\/\/okappyimages.okappy.com\/change-password-800x521.png 800w, https:\/\/okappyimages.okappy.com\/change-password-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/change-password-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/change-password.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:22;--minFontSize:22px;line-height:1.44;\">Resetting an employees password<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>You can also reset the password on behalf of an employee. \u00a0To reset their password from within Okappy<\/p>\n<ul>\n<li>Click the <strong>Connections<\/strong> icon<\/li>\n<li>Go to <strong>Employees<\/strong><\/li>\n<li>Click <strong>New password<\/strong><\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-28187\" title=\"connections employees\" src=\"https:\/\/okappyimages.okappy.com\/connections-employees-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/connections-employees-1024x667.png\" alt=\"connections employees\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/connections-employees-200x130.png 200w, https:\/\/okappyimages.okappy.com\/connections-employees-300x195.png 300w, https:\/\/okappyimages.okappy.com\/connections-employees-400x261.png 400w, https:\/\/okappyimages.okappy.com\/connections-employees-600x391.png 600w, https:\/\/okappyimages.okappy.com\/connections-employees-768x500.png 768w, https:\/\/okappyimages.okappy.com\/connections-employees-800x521.png 800w, https:\/\/okappyimages.okappy.com\/connections-employees-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/connections-employees-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/connections-employees.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>A new password will be generated. You can either use this or create a password yourself<\/li>\n<li>Click the notify by email checkbox to send an email your employee<\/li>\n<li>Click <strong>New password<\/strong><\/li>\n<\/ul>\n<p><img class=\"lazyload size-large wp-image-28188\" title=\"Change password for employee\" src=\"https:\/\/okappyimages.okappy.com\/change-password-for-employee-1024x667.png\" data-orig-src=\"https:\/\/okappyimages.okappy.com\/change-password-for-employee-1024x667.png\" alt=\"Change password for employee\" width=\"1024\" height=\"667\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27667%27%20viewBox%3D%270%200%201024%20667%27%3E%3Crect%20width%3D%271024%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/okappyimages.okappy.com\/change-password-for-employee-200x130.png 200w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-300x195.png 300w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-400x261.png 400w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-600x391.png 600w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-768x500.png 768w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-800x521.png 800w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-1024x667.png 1024w, https:\/\/okappyimages.okappy.com\/change-password-for-employee-1200x782.png 1200w, https:\/\/okappyimages.okappy.com\/change-password-for-employee.png 1497w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Alternatively, click the <strong>password reset link<\/strong> to send an email to your employee and they can reset the password themselves.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out how to reset your password<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"spay_email":""},"portfolio_category":[312,316],"portfolio_skills":[],"portfolio_tags":[477,476,475],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - 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