{"id":10514,"date":"2015-10-06T17:29:58","date_gmt":"2015-10-06T17:29:58","guid":{"rendered":"https:\/\/www.okappy.com\/?p=10514"},"modified":"2015-10-06T17:29:58","modified_gmt":"2015-10-06T17:29:58","slug":"okappy-system-performance","status":"publish","type":"avada_portfolio","link":"https:\/\/www.okappy.com\/support-article\/okappy-system-performance\/","title":{"rendered":"System performance"},"content":{"rendered":"
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The performance of Okappy’s system is critically important to our customers. \u00a0We know how important it is that you can see your information when you need it. We check all aspects of the system 24\/7 for performance issues, bugs and security.<\/p>\n

Check for latest system status<\/a>.<\/p>\n

System updates<\/h3>\n

We sometimes have to make updates to the system which means we have to take a server off-line. Generally this takes less than a minute and in most cases should not noticed. Even so, we always try to install updates at times which minimise inconvenience such as late at night or at weekends.<\/p>\n

Other issues<\/h3>\n

If you have any issues with any aspects of the site, please check this page first then our other help and support<\/a> pages especially when you’re not sure why one of your units hasn’t updated correctly.<\/p>\n

Mobile telephone network performance<\/h3>\n

We use Vodafone for our managed SIMS. It is important that your units receive\u00a0a good signal and that there are no issues with the Vodafone network. If you think your mobile network performance is affected by poor coverage around your area,\u00a0enter\u00a0your postcode on the\u00a0Vodafone network issues<\/a>\u00a0page and check for any reported issues.<\/p>\n

Okappy’s SLA (Service Level Agreement)<\/a><\/p>\n<\/div>

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