It’s almost Halloween. But there’s nothing scary about this month.

We’ve got a new case study from ABC Aircon which makes for an interesting read. Check it out below. We also have a couple of new guest blogs this month.

On the development side, we had some performance issues this month as customers downloaded a lot more job sheets and invoices than normal. However, we’ve been working hard to minimise the impact for our customers. We’ve been adding extra capacity and re-writing code to make it more easy to pull back lots of records.

September saw us do a review campaign sponsored by Capterra. If you gave us a review, thank you very much, it’s always appreciated. And if you haven’t yet, Capterra has extended the campaign for another week. So please leave your review today and earn £8.

New Reads

Why you should be using a field service management platform!

FSM Field Service Management Software Concept. Businessman using virtual touchscreen represents FSM conceptual banner.

As we adapt to a more digital world, common practices come and go, new technology quickly outdates the one before it and the needs of the businesses change.

One thing this rise in technology has brought us is new tools for businesses to utilise, with many of these holding the potential to become an invaluable asset.

Find out how one tool in particular is helping companies manage their field service teams: See the article.

Whilst you’re there, why not also check out

Useful New Features

View previous versions of the work done checksheet

You can now view the details entered into any check sheet from the change log as well as view previous versions of the work done check sheet.

Just click on the orange link in the change log to view the check sheet details.

Enhanced Zoom on the Radar screen

We’ve enhanced the zoom on the radar screen. When you first open the radar screen the page will optimise to show all your vehicles and devices.

You can then zoom down to street level, or zoom out to town or country level. We’ve also streamlined the page to improve performance.

System performance updates

We’ve been working hard on system performance again this month. Particularly reducing the impact when customers have thousands of invoices, when they view hundreds of job sheets or if lots of customers keep refreshing the page.

As always, please check our status page for the latest health of the system. You can also sign up for email updates and be the first to know of any change.

Support

Editing your Okappy email signature

Did you know you can change your signature on the emails sent from Okappy.

View the guide.

Top of the forum this month!

Q:“We have changed our address, how do we amend our records?”
A:“Your company address can be updated from the profile icon at the top right of the screen, then select Your company profile. See Editing your user details for more information.”

More questions and answers are available at: https://forum.okappy.com/forum/